Would you mind if I put you on hold?

43 minutes spent talking to my phone company’s “care” call-centre in India. It took nine people to answer my ostensibly simple question: What is the status of my order?No record of the order. No match for the receipt number. “Would you mind if I put you on hold?” For five minutes.Along the way, inumerable requests for my date of birth. I know for sure that I’ve never given it to them, and I said